Frequently Asked Questions

Why book with Compare Best delivers the best airfares for global destinations. It is a financially secure site, which means that your money is 100 per cent protected.With Comparebestflights, there is a ‘best price guarantee’ to all of our customers.

It is possible to design a unique deal to suit your travel requirements and budget, whether your criteria is for luxury or economy. We have special deals designed for every budget.

Whatever way that you want to book, has the flexibility to let you enjoy the experience from home. There is also a team of travel experts available to help you with any queries or problems.

Special offers can be seen instantly, and will regularly be introduced for a vast array of international destinations.

Can Compare Best Flights find me cheap Airline tickets?

Our company’s mission statement dedicates the team to search out the most popular airlines on the planet and deliver the most economical fare. No matter if your destination is short-haul or long-haul, there is a price to suit you. We have a customer guarantee to always provide the number one best price available on the market, by working with our partners in the travel industry.

Will I require a Visa for my trip?

For information regarding visa requirements for a visit, the most up to date information on travel advice, health, passport and visa requirements can be found on a variety of government sites. Please visit the government website of the country you’re visiting. As a general rule, an entry visa is commonly needed if you are visiting a country.

If your flight is connecting with another one in a third world country, it is possible that you will require a transit visa. A good idea to find out about visa information is to visit the web pages of each country that you are visiting. These can be found on the official Foreign and Commonwealth Office website. If you are still unsure about any of your legal obligations, more information can be obtained if you contact the high commission, consulate, or embassy of the country concerned. This is extremely important and is the same for both EU and non-British citizens.

It is vital that all of your travel documentation is up-to-date and in order before departure. Most non-EU countries do not allow non-nationals to enter on a one-way ticket, without have the relevant documentation.

What happens if I want to cancel my travel arrangements?

It is important to contact us for assistance if you need to cancel your travel arrangement. The charge for cancellation will vary and must be borne by the traveller. Depending on the nature of the booking, any refunds are calculated according to the time before departure and are adjusted accordingly.

To cancel a booking, you must have your booking reference and any other relevant details at the time of cancellation. Depending on the nature of your insurance cover, it may be possible to claim back the money, but this will depend on the terms and conditions of your travel insurance contract.

What is the baggage allowance for my flight?

When you receive your e-ticket, your allowance for baggage will typically be shown. If not, then check your itinerary, which you will have received with a paper ticket (if applicable). It is possible to contact customer care if you are still not sure.

It is important to note that a lot of airports in Britain have new hand luggage limits that have been in operation since January 2008. This means that the previous hand luggage restrictions to one bag per person do not apply anymore. The limitations on hand luggage will still vary according to the airport of departure and the airline that you use.

It is wise to check the hand luggage allowance with the airport that you are flying from, before arrival. A good guideline for hand luggage is that it is limited to five kilos. The baggage should not exceed 450 mm (height), 350 mm (width), 200 mm (Depth). The majority of the top airline companies will have a measurement gauge at check in to help you.

Items such as gels, liquids, and cosmetics are not permitted in hand luggage. Any small containers need to be placed in a transparent plastic bag if they are more than 100 ml.

Another point to note is that checked bags have a free allowance. These baggage allowance limits are set individually by each airline. This baggage allowance is usually stated on your e-ticket.

A strict rule when flying is that airlines do not permit you to carry sharp objects. These will include knives, razors, blades, etc. Objects that are considered sharp must be placed in checked luggage.

The weight limits for the majority of top airlines:

  • Economy Class passengers will be allowed up to 20 Kilograms before extra charges are triggered
  • Business Class passengers up to 30 kilograms
  • You may be required to re-pack if your bag exceeds 32 kg at check-in

If you are flying to North America, a system is in place between the UK and the USA and Canada. This requires pieces or baggage that are checked in not to be bigger than 158 cm in total, and not to weigh over 23 kilograms.

It is advisable to examine your baggage allowance by talking to the airline company that you are using. This will avoid any inconveniences and delays. Special arrangements can be made for people travelling with sports equipment, but this must be done in advance. Additional costs may apply.

How long before departure must I check-in?

It is normal that these time limits are followed, to ensure a swift and hassle free flight.

  • Check in at least three hours before departure if you are taking an international flight.
  • Check in at least two hours before departure for a European flight
  • Check in at least an hour before departure for domestic flights.


Boarding the airplane takes place 45 minutes before takeoff. Compare Best Flights has no responsibility or liability if you fail to arrive at the airport in good time for your departure.

By arriving late, it is possible that you will be unable to travel.

What is an e-ticket?

Electronic tickets (e-tickets) are offered by most major airlines. An e-ticket is stored on the airline’s computer in electronic format so does not require a paper record of the transaction. An e-ticket means that you have no fear of losing it because it is not paper. You can print the boarding pass and make the passage through the airport a much quicker and efficient experience.

To use this system you must have with you either:

  • The credit card that made the booking
  • A travel loyalty card
  • E-ticket receipt

It is important to note that some airline will still use the paper ticket system for flights to certain countries. These must be presented at check-in.

When do I get my travel documents and what do I need?

You will receive all of you travel document before departure.

Can book flights with budget airlines? has a vast array of fares off all low-cost carriers as well as all of the other major airlines. If we quote you a fare off a major airline, if this is beaten by a budget airline, then the information will be at your fingertips. has a full supply of fares from business, first class, and economy. If you give us the dates and route that you wish to travel, we will give you the best choice to fit in with your budget. This will also include direct and indirect routes.

Which is the terminal building that my flight is departing from?

You will receive this with all of the other information in your itinerary.

Advance Passenger Information (API): what is it?

API is information that needs to be collected on all airline passengers who are travelling to and from certain countries. These countries include South Africa, Spain, USA, Dubai, and China. This is a legal requirement for all airlines. API information is:

  • Passport number
  • Nationality
  • Gender
  • Date of birth
  • Full name
  • Passport or ID number including issue and date of expiry
  • Country of residence

This information is easily obtained from your passport. It could be given at check in, but would result in longer queues and holdups.

API is, therefore, provided in advance.

For people travelling to the USA, additional information is required. This is an address for your first night’s accommodation.

Can my booking be amended?

Amendments need to be checked with our customer service department, and charges will apply.